TulsaFlowerShop.com is an affiliated website of FloristsChoice.com, Inc., serving the Tulsa metropolitan area.  We are real florist's managing a family owned business in our 21st year of operation. We give every order personal attention to make sure your floral message is properly handled. Our affiliation with FTD® and Teleflora® assures you of quality products, professionalism, and outstanding service. Throughout our 21 year history we have earned a reputation for exceptional quality and uncompromised customer service. Your order will receive individualized, personal care and service.

How do I know my order was received?
All online orders are confirmed via e-mail. We also use email to communicate with you regarding an order. If your email is returned to us, we will attempt to contact you at the phone number(s) you provide if there are any processing or delivery issues, but we will not attempt to contact you to confirm receipt of your order. If you desire written communication regarding your order we must have a valid email address.

Which credit cards are accepted?
We accept Visa, MasterCard, Discover & American Express.  You may also use a Debit Card to place an order.

Currency
All transactions are in US currency. All orders are subject to a 9% sales tax.

Cancellation Policy
Cancellation requests must be made in writing within 2 hours of placing your order. We will cancel your order provided the filling florist has not made or scheduled your order for delivery. Any order cancelled after 2 hours of placement will be charged a $9.95 cancel fee.

Returns and Refunds
FloristsChoice.com is committed to providing the best customer service possible to you.  We believe as real florists we understand and appreciate the concerns internet customers have about placing an order online and the handling and delivery of the order to the recipient. To assure fair and proper handling of orders, we have established the following return/refund policy to provide a complete understanding of how replacement orders or refunds are processed.

If we are notified that an order was not delivered properly,  we request 24 hours to contact the filling florist to determine what occurred. In many cases delivery was attempted but  the recipient was not home or at the delivery location to accept delivery. We reserve the right to attempt a redelivery if this occurred. If the filling florist filled the order and attempted a delivery then they are allowed to reschedule the delivery with the recipient.

If it is determined that the filling florist did not make the delivery, it is our policy to provide you with a refund if you so desire.  We will always ask the filling florist to provide an apology with the arrangement if it is determined that the filling florist was at fault.

Quality                                                                                                                            FloristsChoice.com provides a quality and freshness guarantee on all flowers, plants and food baskets ordered through our website.  If there are questions concerning the quality or freshness of a delivered item, contact should be first made to the florist who filled and delivered the item. In almost every case the filling florist will gladly replace the item. To request a replacement either the local filling florist or FloristsChoice.com must be contacted within 48 hours of the delivery. If neither the filling florist or FloristsChoice.com is contacted within 48 hours of delivery, no replacement or refund will be made. Please remember flowers and plants are perishable. Proper care is required. It is the responsibility of the recipient to provide reasonable care to the product they receive.

If an order is filled and it is determined that inappropriate or unauthorized substitution has occurred, we reserve the right to have the filling florist replace the item.

Refusal or Errors
FloristsChoice.com is not responsible for orders where the recipient refuses to accept the delivery. FloristsChoice.com will not issue refunds to customers where the recipient, for whatever reason, will not accept an item.

FloristsChoice.com reserves the right to reject any order where the sender does not identify themselves to the sender.

FloristsChoice.com is not liable for customer errors that result in over-ordering or duplicate ordering. FloristsChoice.com makes ever effort to review orders for duplicates or multiple quantities of an item but we do not guarantee, nor are we liable, for any order sent out exactly as the customer ordered. Customers must notify us within 2 hours of any errors made placing orders.

Fraudulent orders
FloristsChoice.com reserves the right to reject any order that we deem questionable or possibly fraudulent. Your billing address and or CV2 code must match with your credit card provider. If we come up with a no match – we will attempt to contact you for further clarification. The IP address of the computer which an order if placed from is recorded on each order to help reduce fraudulent use of credit and debit cards.